Introduction

Welcome to Kritika Glam Stems. We respect your privacy and are committed to protecting the personal information you provide when using our website, browsing our products or contacting us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it and the choices you may have regarding your information.

Information We Collect

Depending on how you use our website, we may collect information such as:

• Personal Information: Name, email address, phone number and billing or delivery details when you place an order.
• Account Information: Information you provide when creating or managing an account on our website.
• Order Information: Products purchased, order details and transaction information.
• Communication Information: Information you provide when contacting our customer support team.
• Technical Information: Browser type, device information, IP address, website activity and similar technical data.

How We Use Your Information

We may use the information we collect for purposes including:

• Processing and delivering your orders.
• Providing customer support and responding to enquiries.
• Managing your account and website experience.
• Sending important information about your orders.
• Improving our website, products and services.
• Sending promotional communications where permitted and according to your preferences.
• Detecting, preventing or addressing fraud, security and technical issues.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to remember preferences, understand website usage and improve your browsing experience.

Cookies may also help us understand which pages and products are most useful to visitors. You can adjust cookie settings through your browser, although some website features may not work properly if certain cookies are disabled.

Payment Information

Payments made through our website may be processed by third-party payment service providers. Depending on the payment method used, your payment details may be handled directly by the relevant payment provider.

We do not intend to store complete payment card details on our own website servers. Payment information should be handled according to the payment provider's applicable privacy and security practices.

Third-Party Services

We may work with trusted third-party service providers to help operate our website and business. These may include payment processors, delivery partners, website hosting providers, analytics services and customer-support tools.

These providers may process information only as needed to perform the services they provide to us and subject to their applicable terms and privacy practices.

Data Security

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, comply with legal obligations and enforce applicable agreements.

Your Choices & Rights

Depending on applicable law, you may have rights regarding your personal information, which may include requesting access, correction or deletion of certain information.

You may also be able to opt out of certain promotional communications by using the unsubscribe option included in those communications.

To make a privacy-related request, please contact us using the details provided below.

Children's Privacy

Our website is not intended to knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information through our website, please contact us so that we can review and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

When changes are made, the updated policy will be posted on this page along with the revised "Last Updated" date.